Policy

Returns and reprints

Every item is made for you. Here is what we do if something is not right. Last updated 2 November 2026.

Before it prints

You can cancel your order for a full refund until it goes into production. Write to hello@coolprez.com with your order number as soon as you can: orders go to print quickly, and we cannot stop one that is already being printed.

When we reprint or refund

If your order arrives misprinted, damaged, faulty or different from what you ordered, we reprint it at no cost to you, or refund it if you prefer.

• Write to hello@coolprez.com within 30 days of delivery.
• Include your order number and a photo of the problem.
• You do not need to send the item back unless we ask.

What we cannot take back

Because every item is made for you, we cannot accept returns for a change of mind, or for a size or colour you chose. Please check sizes and colours carefully before you order. Small differences in colour or placement from the picture on screen are part of printing and are not a fault.

Artwork we cannot print

If we cannot print your artwork, because of its quality or because it breaks our artwork policy (artwork and intellectual property policy), we tell you and refund the order in full.

How refunds work

Refunds go back to the card you paid with. Banks usually take five to ten business days to show them. We email you when your refund is on its way.